RETURNS & SHIPPING
RETURNS & SHIPPING
At Coco & Dash we want you to love your purchase. However, all sales are final and cannot be returned except for manufacturing defects. Please shop carefully.
Once an order has been submitted, it cannot be changed or modified in any way.
All pieces are carefully inspected prior to shipment, but damages do happen. Please inspect pieces upon receipt. Any damages or defects must be documented and sent to firstname.lastname@example.org within 48 hours of receipt.
Should an item arrive with a damage/defect and delivery is refused, images of the package(s) must be provided, along with signed shipment paperwork, to email@example.com within 24 hours.
Please note, backordered items, custom upholstery and art print production times are subject to change. We will provide notifications on impacted items as soon as we receive them.
In-stock merchandise purchased through cocoanddash.com is subject to availability will be processed within 3-5 business days. Business days are Monday through Friday, excluding holidays. Delivery times do not include processing time.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Merchandise will be delivered via UPS standard ground transportation.
Express delivery may be requested for an additional charge.
A physical street address is required for delivery, we do not ship to PO Boxes..
Should your item arrive defective or damaged, please send an email to firstname.lastname@example.org and provide your name and order number.
Most of our furniture and large lighting will be delivered via white glove delivery service or other third party delivery service provider. Please carefully inspect your item upon arrival.
Custom pieces ship within 8-10 weeks unless otherwise specified on the product page. Transit typically takes 1-2 weeks. This timeframe includes hub transfers, sorting, and inspections. Please refer to the estimated shipping time frame noted on the product page for each piece.
Once ready to be delivered, a local delivery agent will reach out to you directly to schedule a time to deliver your piece(s) of furniture. Please note: an oversized/fragile item fee covers the cost of delivering the oversized piece and does not include placement inside the home or package material removal.
We ask that you take the time to review your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please email us at email@example.com.
Damages to the merchandise while in transit, or defects in manufacturing are rare but do occur. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team at firstname.lastname@example.org within 48 hours of receipt.
Please note, the claims process for damaged furniture, artwork, lighting, and accessories takes 2-3 weeks to finalize. We will work hard to have a replacement issued and shipped as soon as possible but please understand that many of our pieces are one-of-a-kind and a replacement may not be possible. If that is the case, a refund will be offered.
No refund will be issued for custom furniture that is refused due to non-damage or defect related feedback.
ALASKA & HAWAII
At this time, shipping is not available to Alaska or Hawaii.
SHIPPING TO CANADA
At this time, shipping is not available to Canada.
At this time, shipping is not available to international territories.
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